Privacy Policy

Bourne IT Learning are committed to keeping your information safe and respecting your individual privacy. This policy explains when and why we collect personal information about people who contact our organisation, how we use it and how we keep it secure.

Who are we?

Bourne IT Learning Ltd are a UK based Computer training company (no. 10891598) specialising in delivering instructor-led and online courses. The registered address is First Floor, Telecom House, 125-135 Preston Road, Brighton, East Sussex, BN1 6AF or alternatively you can contact:

+44 7545 089 212.

How do we collect information from you?

We obtain information about you when you use our website and when you contact the company via email to make a booking or enquiry.

What type of information is being collected?

Bourne IT Learning only collect basic personal data about you, including name, address, email, phone number and information regarding which pages of our website you have visited. Payments for purchasing E-Learning courses are collected by a 3^rd party payment processor (stripe.com/gb) who specialise in the secure online capture and processing of credit/debit card transactions. Payment for instructor led courses are taken via Direct Bank Transfer (BACS) or via 3^rd Party site (PayPal.co.uk).

Why do we collect your information?

We need to know your basic personal data to provide you with details of the learning service(s) we are delivering for you.

How is your information used?

We may use your information to:

• Send quote information regarding course outlines, schedules, locations and costs which you have requested
• Send Joining/Confirmation Instructions regarding course details, which may include dates, times and location of training
• Respond to enquiries received
• Issue invoice(s) for services delivered
• Obtain your views or comments on the services provided to you

How long we keep your data?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

Bourne IT Learning will not sell or rent your information to third parties, nor share your information with third parties for marketing purposes.

Third Party Service Providers: We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf (for example, to issue an invoice for services provided). However, when we use third party service providers, we only disclose the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Bourne IT Learning use the following third-party providers:

• Crunch Accounting (www.crunch.co.uk): To issue and process invoices for services provided
• Microsoft OneDrive for Business (https://www.microsoft.com/en-gb/microsoft-365/onedrive/onedrive-for-business): To store Booking Contracts/Confirmations
• Microsoft Outlook: To send correspondence emails, Confirmations, Joining Instructions and invoices to you.

These third parties will have their own privacy policies and we do not accept any responsibility or liability for these policies.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information, and have it corrected or deleted. If you wish to change your email address or any of the other information we hold, or view a record of the information we hold, you can contact us at: simon.lambourne@bitlearning.co.uk or call: +44 7545 089 212

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

• Your display preferences, such as contrast colour settings or font size
• If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
• If you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.